WJTV News Channel 12 - Consumer Alert: New homeowners targeted with ‘parcel delivery’

Consumer Alert: New homeowners targeted with ‘parcel delivery’

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New homeowners receive lots of unsolicited mail everyday. Offers of home security systems, life insurance, and TV providers blow up mailboxes within days of moving in. However, a personalized ‘welcome’ notice made 9 On Your Side do some digging.

New homeowners in Eastern North Carolina have been receiving cards notifying them of a parcel. The ‘Welcome Neighbors’ card reads “We have been unable to contact you by phone. Please contact us within seven (7) days. We have a parcel for you.”

The card continues on with instructions on getting the parcel, similar to when the mail carrier or UPS leaves a note saying they were unable to deliver a package. The card even list a hand written number for the parcel.

We contacted the local 910 area code phone number and asked for ‘Kate Jones’ like the card instructed. A man answered the phone who identified himself as the assistant to Kate Jones. After inquiring about the ‘parcel’ the man explained they were a local company that helps welcome new homeowners to the neighborhood with “welcome gifts” and asked for the parcel number. After the man looked up the parcel number, he explained that the company was Elite Water Systems of Jacksonville and that our our ‘parcel’ was a $100 restaurant gift card that would be delivered by someone while they performed a free water on our home.

The sales representative did tell us they are a Better Business Bureau accredited business with locations in Jacksonville and Wilmington. 9 On Your Side was able to track down their listing on the BBB’s website and they are listed with an A- score.

If you are a new homeowner who wants their water tested, Elite Water is listed as an actual business. However, if you are not interested in water testing then save yourself a 15 minute phone call looking for undelivered mail that doesn’t exist.
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