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North Memorial Reference Laboratory plans to drive continuous quality improvement with its Healthcare Relationship Cloud solution.
Indianapolis, IN (PRWEB) February 27, 2014
hc1.com®, the Healthcare Relationship Cloud company, and North Memorial Reference Laboratory, a service of North Memorial Health Care, a leading health network in the Twin Cities, announced they will work together to transform the way that North Memorial Reference Laboratory serves its clients.
We needed a solution that could help us achieve real-time insights from our data that would also integrate different information systems across our lab. Prior to hc1.com, our customer service department would have clients identify a problem before we even knew it existed. We needed to reverse that and be able to identify issues before the client knew there was a problem, said Bobbi Kochevar, Director of Diagnostic and Therapy Services for North Memorial Reference Laboratory. The concept that we can use hc1.coms robust business intelligence to drive a continuous quality culture while identifying opportunities to develop value added services for our clients before they even ask is revolutionary. These capabilities are making us change the way we think of things like deployable services, customer service delivery, and value added offerings.
The hc1.com solution will benefit North Memorial Reference Laboratory by immediately streamlining their client service management process and ultimately creating a centralized profile of the providers and patients they serve that includes key data elements from both the Laboratory Information Systems (LIS) and billing software systems, among others. By subscribing to the hc1.com Healthcare Relationship Cloud, North Memorial Reference Laboratory now has a solution that identifies important issues and drives immediate action to deliver the highest quality of service to their clients. Additionally, North Memorial Reference Laboratory will instantly gain visibility into the types of issues that are occurring across the entire laboratory in order to identify and correct the root cause which results in a much higher quality of service and care. hc1.com provides a robust catalog of real-time metrics including issue resolution time, turnaround time, productivity per lab operator, revenue per provider, and out of the box and the flexibility to accommodate additional reporting requirements.
With hc1.com, we can walk before we run. We can start small and grow and add more data and more systems in the future. By being efficient with the use of real-time data and giving our clients the best service possible, it will allow us to continue to bring value-add services to our clients, and differentiate North Memorial Health Care from other healthcare systems in the Twin Cities, said Kochevar.
North Memorial Reference Laboratory plans to drive continuous quality improvement through an internal operational focus, which will allow them to build a house of quality around their clients.
The hc1.com® Healthcare Relationship Cloud creates an amazing healthcare experience for providers and patients by optimizing the way laboratories, radiology groups, and health systems manage their provider and patient relationships across the continuum of care. A winner of the 2013 Red Herring Top 100 Global Award, hc1.com is in use across over 500 healthcare locations across the globe. Learn more at: http://www.hc1.com.
About North Memorial Health Care
North Memorial Health Care is a comprehensive health care system that serves the north, central, and west communities in the Twin Cities metro area. But their reach extends far beyond those neighborhoods. Through their two hospitals and a metro-wide network of primary, specialty and urgent care clinics; outpatient centers; medical transportation; and home and community outreach, they are a regional leader in advanced medical care. Learn more at: http://www.northmemorial.com.
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