Ricky Moore is the Director of Hinds County Emergency Operations Center. He said in 2018 alone, more than 350 thousand calls came in to 9-1-1.
Ricky Moore said “Hinds County is in the process of updating it’s 9-1-1 system. Where you get people to dial in to 911 and get their calls in their local agency. We are in the process of updating it to a newer better technology.”
That new technology would allow faster call response times. For the first time people would be able to text 9-1-1. The system would also allow teams to locate people easier.
“They’ll know exactly where they are by gps coordinates. Back in the day when they dial 9-1-1 from home, they’d give you an address. Now that technology has grown. We have to grow also to protect callers,” said Moore.
Many emergency officials already have text capibility. This new system would simply make this process faster and allow everyone in the county to use it.
Moore said “Faster means faster response times to put police and fire departments on the scene and help save a life. And in texting you can actually maybe get more in depth on what’s going on, where on a voice call you can’t.”
Moore said what makes the updates most exciting, is Hinds County will be the first in Mississippi to have them. He is hoping other counties will follow suit.
Hinds County says the updates have been in the works for four years. They will be up and running by next month.