JACKSON, Miss. (WJTV) – After Jackson neighbors reported receiving high water bills, Mayor Chokwe A. Lumumba said addressed the issue on Monday.

The mayor said once the process to install the new water meters has been completed, neighbors will be able to have faith in the water system.

Neighbors complained about the surge in water bill prices, with some reporting a spike as high as $700. The mayor said there are new quality control measures to ensure neighbors are not incorrectly billed.

Some neighbors now have two meters, including one to operate indoor water needs and one for outdoor water needs.

“And those surging water bills could be some some people are experiencing higher water bills because we changed our water rates. Right? And they may be just now feeling the impact of of the shift in water rates. There may be some error bills. The technical standpoint of as to why certain people may be doing, you know, getting a higher bill versus others is so wide ranging,” said Lumumba.

The mayor said crews have replaced about 12,000 meters throughout the city.